http://www.fiscalmusings.com/2007/04/expect-customer-service-to-deliver.html Sat, 22 Nov 2008 07:46:11 +0000 http://wordpress.org/?v=2.3.1 http://www.fiscalmusings.com/2007/04/expect-customer-service-to-deliver.html#comment-98 KMull Thu, 26 Apr 2007 21:08:00 +0000 http://www.fiscalmusings.com/2007/04/expect-customer-service-to-deliver.html#comment-98 It will be interesting to see if they actually come through on this... It will be interesting to see if they actually come through on this…

]]> http://www.fiscalmusings.com/2007/04/expect-customer-service-to-deliver.html#comment-97 frugal zeitgeist Thu, 26 Apr 2007 19:38:00 +0000 http://www.fiscalmusings.com/2007/04/expect-customer-service-to-deliver.html#comment-97 If worst comes to worst, the Better Business Bureau is an excellent resource for addressing severe customer service or quality problems. If worst comes to worst, the Better Business Bureau is an excellent resource for addressing severe customer service or quality problems.

]]> http://www.fiscalmusings.com/2007/04/expect-customer-service-to-deliver.html#comment-95 Raspberry Wed, 25 Apr 2007 14:06:00 +0000 http://www.fiscalmusings.com/2007/04/expect-customer-service-to-deliver.html#comment-95 Having often been on the other side of the phone, I can say that the people who are patient and firm are the ones I can help the most. I may give them an initial solution but if they kindly ask me to do whatever I can for them, I'm more inclined to spend time and effort calling other people to try and resolve their problem in another way. I can get more done when someone is reasonable than when I get a phone call from a person at the height of their rage. Having often been on the other side of the phone, I can say that the people who are patient and firm are the ones I can help the most. I may give them an initial solution but if they kindly ask me to do whatever I can for them, I’m more inclined to spend time and effort calling other people to try and resolve their problem in another way. I can get more done when someone is reasonable than when I get a phone call from a person at the height of their rage.

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