Customer Service Update
Posted on Apr 30, 2007 under Uncategorized |Last week I wrote about an experience I had with the customer service department for Bank of America.
As a follow up to that story, I actually received the $50 check that they said they’d send me. To be honest, I didn’t have any real high expectations that I’d end up getting the check.
There is, however, another twist to this story. I went back into my account online and saw that my second payment did actually finally post, albeit a little late. So now I don’t have to hassle with issuing a stop payment and writing another check, and I got a $50 check from customer service.
What would you do?
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by KMull, on May 1 2007 @ 2:12 pm
Tough question. I would be afraid of another gaff with customer service… either way! You could call and tell them and they would want the money back, big fuss, etc. or they could just brush it off.
I guess I would end up calling if it was worth my time.
by creasy bear, on July 25 2007 @ 3:26 pm
If the question is whether or not I would cash the $50 check, my answer is that I would. They voluntarily offered it to you, with no understanding of any obligation on your part. You are free to either cash it or return it.
If you’re wondering about the “ethics” of keeping it, remember the real reason why they are sending you the $50 (which, by the way, is a drop in the ocean to them): They want you to tell other people that they “wowed” you. It’s essentially a form of advertising. If you tell even one person about it, let alone several through a blog, then they’ve gotten their money’s worth. BoA got what they wanted out of it. I hope you got what you wanted and cashed the check.
by Quincy Hebert, on November 12 2008 @ 5:20 pm
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